Return & Refund Policy

Last Updated: December 6, 2025

Thank you for shopping at Yakety Yaks Chews! We want you and your pet to be completely satisfied with your purchase.

Return Policy

Return requests may be made within 30 days of delivery. For a change-of-mind return, the product must be unopened, unused and in its original packaging. These eligibility conditions do not affect your applicable rights relating to defective, damaged or incorrect products.

To be eligible for a change-of-mind return:
• Product must be unopened and unused
• Product must be in original packaging
• Proof of purchase (order number or receipt) is required
• Return must be initiated within 30 days of delivery

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-10 business days.

Return Shipping

For a change-of-mind return, the customer pays return shipping. If an item arrived defective, damaged or incorrect, Yakety Yaks covers the applicable return or replacement shipping.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us immediately at info@yaketyyaks.ca with:
• Your order number
• Photos of the damaged, defective or incorrect product
• Description of the issue

We will arrange for a replacement or full refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you need a different product or size, please return the original item and place a new order.

How to Initiate a Return

To start a return, please contact us at:
• Email: info@yaketyyaks.ca
• Subject: Return Request - [Your Order Number]

If your return is accepted, we will provide instructions on how and where to send your package. Our customer service team will also provide a return authorization number.

Non-Returnable Items

• Sale or clearance items (unless defective)

Purchases from other retailers

This return policy applies to purchases made directly from Yakety Yaks or yaketyyaks.ca. For products purchased from a third-party retailer, please contact the retailer where the purchase was made for its applicable return process. This does not affect any rights you may have under applicable law.

If you have questions about our return policy, please contact us at info@yaketyyaks.ca